Shipping & returns

DELIVERY INFORMATION

Pre delivery

Delivery prices will vary on many factors such as product(s) size, weight, delivery zone, and courier used. If the collection option is selected you will be contacted once your items arrive instore ready for collection. You must bring with you your invoice as proof of purchase. These items must be collected within 7 days from the date you are notified otherwise the item(s) may be sent back to the supplier, sold elsewhere and an admin/storage charge of £15 will apply as well as delays in receiving your item(s).

We will aim to deliver your order within 14 days for most items to the address you provide at the time of your order. However, certain items can take longer and large items such as sofas which we aim to deliver within 28 days, but could take longer if they need to be custom made. If you have any questions regarding delivery then please contact us prior to placing your order.

Please contact us for delivery charges to these areas, alternatively if a order is made you will be contacted to pay the additional amount.

We will contact you once the goods are about to be dispatched and in some circumstances, agree with you an estimated date of delivery, if for example it is a large item and/or it must be signed for only by you. Each courier will have different methods of informing you about your delivery.

If the goods you order are not available for any reason, we will inform you. If the goods are temporarily out of stock, you will have the option to wait for the goods to come back in stock or choose another item. If you wish for a refund, this will be made within 14 days by the method used at the time of placing your order.

On delivery

On the day of delivery, please ensure that our Delivery Team are able to access the premises. Please note that this service only applies to the GROUND FLOOR of the building. If you require for the goods to be taken to a different floor, you must make your own arrangements to do so or contact us prior to delivery to see if we are able to provide a service at an extra cost to your designated floor.

Where access to the delivery address is limited or additional equipment is required to complete delivery of the goods, additional charges to cover the full costs of these services, plus administrative costs will apply. It is your responsibility to ensure that the goods are the correct dimensions both for access to your property and the space for which the goods are intended.

If in the unlikely event the delivery is returned and/or we are unable to get in touch with you, then you will be liable for additional costs. Therefore it is paramount that delivery is made to avoid further costs. Once the goods are received by you, they will become your property and your responsibility and we will not accept any liability for their loss, damage or destruction.

Damages and missing parts

It is vital that you examine the goods as soon as you receive them. If any of the items or packaging look damaged in any way then you must sign for the parcel as damaged and ACCEPT this. DO NOT OPEN the packaging, contact us within 24 hours and wait for further instructions and please send images via email of the damaged packaging to speed up the process.

In the unfortunate event of missing parts, again please notify us within 24 hours. Please note if items are assembled without making all of the above relevant checks, the suppliers or courier may not accept any liability and hence we will not accept any responsibility.

Once the images are received by us we will investigate the issue and if we conclude that there is a manufacturing fault or there has been damage in transit then we will arrange an exchange of the product(s). We may however, collect the damaged part(s) for further inspection before issuing an exchange.

Any returned products that are not found to be defective will be returned to you and you will be charged for the transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.

Installation and assembly

We can assemble the item(s) for you but this will depend on the item(s) you wish for us to install and the courier used for delivery. Please note that this extra service must be agreed prior to delivery at the earliest possible opportunity and it will incur an additional cost. Also, the area where the assembly must take place must be totally clear for the workmen to be able to assemble the items without any disruption or inconvenience. If the area is not clear, then the items will not be assembled but the charge remains.

Please refer to our full Terms and Conditions for further clarification.

RETURNS POLICY

Consumer Contract Regulations only apply to your order if the goods have not been custom made to your specification or if you have not visited us in store. Full payment or a 50% deposit of the purchase price shall be taken instore and this is non-refundable to you once the order has been placed. If the Consumer Contract Regulations do apply, you can cancel your furniture by notifying us in writing, before delivery or within 14 days beginning with the day after the date of delivery. 

 

You are responsible for the furniture once it has been delivered and signed for and you are liable for any loss or damage. If you wish to return the goods for any reason after delivery has been signed for please ensure to take good care of them. Failure to take reasonable care may result in a claim against you. To avoid the risk of such claims we ask that you return the goods in appropriate packaging to prevent damage in transit.  

 

It is your responsibility to return the items to our store’s registered address in a good condition or you will lose your statutory right to cancel within 14 days. For products returned by you, you will be responsible for all costs and expenses of returning the goods to us. Your payment will be refunded within 14 days, subject to deduction of:

  •          Any costs incurred in the original delivery
  •          A re-stocking fee of £25 or 10% of the value of the returned goods, whichever is greater, will be deducted from any refund.

However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the products, if this has been caused by you handling them in a way, which would not be permitted in the store.

 

Consumers do not have the legal right to any remedy for problems:

  •          Caused by them damaging or misusing the goods, accidently or otherwise
  •          Caused by their own attempts to repair the goods
  •          They were aware of before purchasing the goods.

Due to their intimate nature, all mattresses will be delivered sealed in clear plastic wrapping that will allow for inspection. Any mattresses that have been unsealed will be deemed as having been used and will not be accepted for return for any reason. 

 

Regrettably, once products have been delivered to you and any statutory cooling off period has expired, no products will be accepted for return other than in our absolute discretion or where such products are damaged or defective. Custom made orders cannot be returned or cancelled. 

 

If the Consumer Contract Regulations do apply we will make the reimbursement without undue delay and no later than;

  •          14 days after the day we receive the goods back from you, or
  •          If earlier, 14 days after the day you provide evidence that you have returned the goods, or
  •          If there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel the order.

We will make the reimbursement using the same means of payment as you used for the initial transaction, unless we have expressly agreed otherwise.  In any event, you will not incur any fees as a result of the reimbursement.

Damages and missing parts

It is vital that you examine the goods as soon as you receive them. If any of the items or packaging look damaged in any way then you must sign for the parcel as damaged and ACCEPT this. DO NOT OPEN the packaging, contact us within 24 hours and wait for further instructions and please send images via email of the damaged packaging to speed up the process.

 

In the unfortunate event of missing parts, again please notify us within 24 hours. Please note if items are assembled without making all of the above relevant checks, the suppliers or courier may not accept any liability and hence we will not accept any responsibility.

 

Once the images are received by us we will investigate the issue and if we conclude that there is a manufacturing fault or there has been damage in transit then we will arrange an exchange of the product(s). We may however, collect the damaged part(s) for further inspection before issuing an exchange.

 

Any returned products that are not found to be defective will be returned to you and you will be charged for the transport costs via your original payment method or hold the product until full payment has been received by us for the return transport costs.

Please refer to our full Terms and Conditions for further clarification.